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Brisbane Based Family Business offering FREE Shipping Worldwide

Brisbane Based Family Business
FREE Shipping to Australia and NZ

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Refund Policy

We have a no questions asked return and refund policy. You can get in contact with support@smartcave.com.au and we will guide you through the process.

Our policy lasts 30 days. If 30 days have gone by since your purchase, please get in touch and we explore the options.

To be eligible for a return, your item must be in the same condition that you received it. 

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Refunds with PayPal are Instant. For Afterpay or Credit/Debit Card please allow up to 3 business days to pass. If you are waiting for a refund and have questions please contact support@smartcave.com.au

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@smartcave.com.au and send your item to:

21 Huxley Street, Redbank Plains QLD 4301, Australia

Shipping
To return your product, you should mail your product to: 21 Huxley Street, Redbank Plains QLD 4301, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise we can’t guarantee that we will receive your returned item.

Contact Us

Questions, comments or need advice – reach out to us, we’d love to hear from you.

Brisbane based family business curating and creating fantastic products for home and family. Questions or feedback is most welcome, we'd love to hear from you! Get in touch! Xx

Lowest prices

We Spend Countless Hours To Get The Best Deals For You

Free delivery

Free Delivery to Australia and New Zealand 

Satisfaction guaranteed

If You Are Not 100% Satisfied With Your Purchase, Just Send It Back In Its Original Packaging For A No Questions Asked Refund

Exceptional support

We Stand Behind Our Products And Where Possible, Offer Phone And Email Support 7 Days A week

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